Refund policy
📦 Refund Policy
Last updated: April 6, 2026
At Cloudsmith Art Studio, all products are made-to-order using a print-on-demand fulfillment process. Because of this, we do not offer traditional returns or exchanges.
🚫 Returns & Exchanges
We do not accept returns, exchanges, or cancellations for:
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Incorrect size, color, or variant selected
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Change of mind or buyer’s remorse
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Incorrect shipping address provided at checkout
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Orders placed by mistake
Please review all product details and sizing information carefully before placing your order.
✅ Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will make it right.
You are eligible for a free replacement or refund if:
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The item is damaged upon arrival
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There is a manufacturing defect
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You received the wrong product
📸 How to Submit a Claim
To request a replacement or refund, please contact us within 24 HOURS of receiving your order.
Include the following:
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Your order number
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A description of the issue
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Clear photo(s) showing the problem
📧 Email: cloudsmithartstudiosupport@gmail.com
⏱ Refunds & Replacements
Once your claim is reviewed and approved:
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A replacement will be sent within 3–7 business days, or
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A refund will be issued to your original payment method
Please allow 5–10 business days for refunds to appear, depending on your payment provider.
🚚 Shipping Issues
We are not responsible for:
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Packages marked as delivered but not received
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Shipping delays caused by carriers
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Incorrect or incomplete addresses provided by the customer
If your order is lost in transit, please contact us and we will assist where possible.
❌ Order Cancellations
Orders can only be canceled within ONE HOUR of purchase. After this time, production begins and the order cannot be canceled.
📩 Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: cloudsmithartstudiosupport@gmail.com
Business Name: Cloudsmith Art Studio